Terms of Service

Last updated: September 2026

These Terms of Service ("Terms") govern your use of the Jive Travel platform, including the website and mobile application, and any bookings you make through it. By using the platform you agree to these Terms.

1. Our Role

Jive Travel is a travel marketplace and booking platform. Depending on the product, we act either as an agent for the supplier or as the merchant of record for the booking. Hotel and car bookings may be fulfilled by our partner networks (including affiliate inventories and reservation systems), and many activities are fulfilled by third-party experience suppliers. Your booking is subject to these Terms and, where applicable, the supplier's own terms, including their cancellation and participation policies.

2. Bookings & Confirmation

• Instant confirmation — some products confirm immediately after payment.
• Request-to-book — some products require the partner or supplier to confirm within the stated timeframe. If a request is not confirmed, you will not be charged, or any payment will be fully refunded.
• You must review all booking details (dates, traveller names, pickup information) before confirming. Errors submitted at checkout may not be correctable after confirmation.

3. Pricing & Payment

All prices are shown in your selected currency. Dynamic pricing, availability and promotions may change in real time; the price confirmed at checkout is the price you pay. Payments are processed by our payment providers. Local taxes, fees or supplier charges not included in the listed price will be disclosed before payment.

4. Cancellations & Refunds

Cancellation and refund rights are determined by the product's stated cancellation policy, shown before you book. Where a booking is refundable, refunds are returned to the original payment method and may take 5–10 business days to appear, depending on your bank or provider. Some products (such as certain discounted or last-minute bookings) are non-refundable; this is clearly marked at checkout.

5. Supplier Terms & Conduct

You must comply with the supplier's safety instructions, local laws and any participation requirements (age, health, documentation). Suppliers may refuse service, without refund, if you are unfit to participate, arrive late, or breach their rules. Travel documentation (visas, permits, ID) is your responsibility.

6. Partner Listings

Partner-supplied content (descriptions, images, amenities) is provided in good faith; Jive Travel does not independently verify every detail and is not liable for inaccuracies in partner-supplied content.

7. Promotions, Vouchers & Loyalty

Promotional codes, gift vouchers and loyalty rewards have their own terms and may be subject to expiry, eligibility and usage limits as stated at the time of issue. Rewards and referral credits have no cash value.

8. Liability

To the extent permitted by law, Jive Travel's liability for any claim arising from a booking is limited to the amount you paid for the relevant booking. We are not liable for indirect losses, or for failures caused by suppliers, force majeure, or events beyond our reasonable control. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

9. Acceptable Use

You may not misuse the platform: scraping inventory, fraudulent bookings, chargeback abuse, tampering with other users' data, or reselling inventory without authorisation are prohibited and may result in account termination.

10. Intellectual Property

The platform, including its content, design and branding, is owned by Jive Travel and protected by intellectual property laws. You may use it for personal, non-commercial travel planning only.

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Disputes are subject to the exclusive jurisdiction of the Dubai courts, unless mandatory consumer law provides otherwise.

12. Changes

We may update these Terms from time to time. Material changes will be highlighted on the platform, and continued use after changes take effect constitutes acceptance.

13. Contact

For questions about these Terms or your booking, contact us through the "Talk to an Expert" WhatsApp channel on the website or your account dashboard.